Refund Policy
Overview
At selarivona, we're committed to providing valuable project budget management education and support. This refund policy outlines the circumstances under which refunds may be available for our learning programs and services.
We understand that sometimes circumstances change, and we've designed our refund policy to be fair while maintaining the integrity of our educational programs.
Refund Eligibility Criteria
Refunds are considered based on specific circumstances and timing. Here's what qualifies for potential refunds:
Full Refund Eligible
Cancellation within 14 days of enrollment before program start date. Technical issues preventing access that cannot be resolved within 5 business days.
Partial Refund Eligible
Medical emergencies with documentation. Unexpected job loss with verification. Program cancellation by selarivona due to insufficient enrollment.
Not Eligible
Requests after 30% program completion. Failure to participate in scheduled sessions. Dissatisfaction with program content after completion.
Refund Process Steps
Getting a refund is straightforward when you meet our eligibility criteria. Here's exactly how the process works:
Submit Request
Email contact@selarivona.com with your enrollment details, reason for refund request, and any supporting documentation.
Review Period
Our team reviews your request within 3-5 business days. We may contact you for additional information if needed.
Decision Notice
You'll receive an email with our decision and refund amount if approved. This typically happens within 7 business days.
Processing
Approved refunds are processed within 5-10 business days to your original payment method.
Refund Amounts and Timing
Refund amounts depend on when you request the refund and your progress in the program:
Refund Schedule
| Timing | Refund Percentage | Processing Time |
|---|---|---|
| Before program starts (within 14 days) | 100% | 5-7 business days |
| Within first week of program | 75% | 7-10 business days |
| After 1-2 weeks (up to 30% completion) | 50% | 10-14 business days |
| After 30% completion | Not eligible | N/A |
Payment Method Considerations
Credit Card Payments
Refunds to credit cards typically appear within 5-10 business days after processing. The exact timing depends on your bank's processing schedule.
Bank Transfers
Direct bank transfer refunds may take 7-14 business days to appear in your account, depending on banking institutions involved.
PayPal Payments
PayPal refunds are usually processed within 3-5 business days and appear immediately in your PayPal account.
Important Processing Information
All refunds are processed in Australian Dollars (AUD). If you paid in a different currency, the refund amount may vary slightly due to exchange rate fluctuations between the payment date and refund processing date.
Special Circumstances
Medical Emergencies
We understand that health issues can interrupt your learning plans. With proper medical documentation, we may offer full refunds or program transfers even after the standard refund period.
Technical Difficulties
If our platform experiences extended downtime or technical issues that prevent you from accessing your learning materials, we'll provide appropriate refunds or program extensions.
Program Changes
If we make significant changes to a program after your enrollment, you have the right to a full refund if the changes don't meet your learning needs.
Appeals Process
If your refund request is denied and you believe the decision was made in error, you can appeal within 30 days of the decision notice.
Appeals should be sent to contact@selarivona.com with "Refund Appeal" in the subject line. Include your original request details and any additional supporting information.
Appeals are reviewed by a senior team member who wasn't involved in the original decision. You'll receive a response within 10 business days.
Need Help with Your Refund?
Our support team is here to assist you with any questions about refunds or the application process.